Delivery And Returns

Delivery 

We offer a free Economy Delivery service for all UK orders. Economy Delivery is delivered within 5-7 working days. Standard Delivery is usually delivered within 2-3 working days and is available for £4.99.

A Next Working Day Delivery service is available for £9.99. We also offer an Express Two Day Delivery for the Channel Islands.  The service is available for £14.99.
Delivery performance during busy times such as Christmas may be slightly lower; although we endeavour to keep deliveries on time by upgrading delivery methods free of charge where needed. If you have any special requirements for delivery, such as a specific date the item(s) are required by, please let us know and we should be able to meet them.

Deliveries will usually be made Monday to Friday between 9am and 6pm. If you or the intended recipient is not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.

Standard UK delivery is within 2-3 working days (Monday to Friday 9am-6pm, excluding public holidays).  Unfortunately, we are unable to specify a delivery date for our standard delivery service.

Economy Delivery is our free delivery service for all UK orders. It is normally delivered within 5-7 working days. Please note that we reserve the right to remove the availability of the service at any time.

Next working day delivery is available online for most of our products. This is charged at £9.99 and needs to be ordered by 4 pm the previous day (Saturday and Sunday being the exception).

We deliver to most postal areas in the UK including Northern Ireland and the Channel Islands, but unfortunately geographical location and carrier availability can sometimes restrict the delivery services we are able to offer.
Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result. To report a missing item, please contact us.
We deliver to most postal areas in the UK including Northern Ireland, but we're sorry that geographical location and carrier availability can restrict our service. Delivery of certain products to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man may not always be possible.
There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale if you have requested Next Working Day Delivery.  Please contact us if you have any queries.

Returns and Refunds

All Barbour products are sent in the knowledge that they are of the finest quality associated with Barbour’s own Quality Control standards.  In the unlikely event of a product being faulty it can be returned to us.  If any complaint is upheld, postage costs in returning the product will be refunded in full and a replacement despatched for free.
Should you wish to return a product due to change of mind please ensure we receive the item within 14 days upon delivery. We will refund the cost of the product in full within 4-5 days.  Please ensure that the products are in and un-used, re-saleable condition with all supplied guarantees, product swing tags and pins. Please ensure that recorded delivery is used for returns as we cannot accept responsibility for parcels that go missing. If the item is faulty we will refund the cost of the product including delivery charge.

 

You can return the product to the following address:

 The Highlands

73-77 Regent Street

London

W1B 4EF


Returns can be made through these options:

1. Returns via Royal Mail or courier
•    Fill out your reason(s) for return on the back of the Returns Form
•    Enclose the delivery note with the product, and package up securely
•    We strongly advise you to send the item with recorded delivery and proof of postage

 Please ensure you obtain proof of postage from your post office and retain it until we have received your item and actioned the refund.

We will refund the cost of the product in full within 4-5 days. Please ensure you obtain proof of postage from your post office and retain it until we have received your item and actioned the refund.